Genger Charles has nearly two decades of experience in mortgage, housing finance, legal and public policy. In her role at Amherst, she formulates the company’s government relations strategies and environmental, social and corporate governance policies, with the goal of tackling the major challenges and inequities facing the housing industry. One of her most significant recent accomplishments was coordinating the publication of crucial research using Amherst’s proprietary data on the economic perils that renters faced during the economic tumult brought on by the COVID-19 pandemic. Previously, she served as the general deputy assistant secretary at the Office of Housing and Deputy Commissioner for the Federal Housing Administration and was formerly a senior policy advisor and the first chief of staff to the FHA Commissioner. Genger earned a Bachelor of Science in policy analysis and management from Cornell University and a Juris Doctor from The George Washington University School of Law.